Architecting Knowledge Management Systems
نویسنده
چکیده
Knowledge management (KM) is a practice for managing the intellectual assets of an organization. A successful knowledge management program increases employee productivity by providing systems that not only allow for information access and sharing of explicit knowledge, but also enable expression of tacit knowledge in the minds of the people through collaboration. Organizations that successfully implement knowledge management programs have well-architected systems supported by good training and cultural change management practices to ensure that the systems are leveraged fully for improved productivity and competitive edge (Calwell, 2004). ABSTRACT
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